• Reduce the Cost Of Poor Quality (COPQ) by tracking Incidents and Corrective Actions and eliminating poor quality suppliers
• Increase your cost recovery with automated Claim Management.

Increase quality and reduce costs by using the metaSC iCIX COPQ Module (Cost of Poor Quality). Research in the US shows that most organisations do not track and measure the cost of poor supplier quality (COPQ) which may add up to over 10% of the organisation’s revenue.  Even worse, less than 50% of companies pursue cost recovery with their suppliers.

How much unnecessary cost is your organisation carrying?  How much money is your organisation losing simply because it can’t provide the necessary proof to recover costs from suppliers? The metaSC COPQ module drives increased in quality, increased productivity and reduced costs.

Increase quality

• Are more incidents happening with a particular supplier, in a particular facility, or during a particular shift?
• Do they relate to a specific product that needs to be respecified or even a piece of machinery that needs to be repaired or upgraded?

The COPQ Business Intelligence module helps you spot problems and trends in areas that need improvement, assign corrective actions and monitor the improvements.  Our clients have reported significant quality improvements from their suppliers, simply because poor quality issues are now being reported, discussed and fixed.  Suppliers realise that they need to improve their quality to maintain the business.

Cost Recovery
As incidents and corrective actions now have documented proof, i.e. photo’s, e-mails, you organisation has all the information needed to submit a claim.  You can

• track claims as received, pending, in discussion, or closed
• categorise incidents as minor, major or critical
• group incidents by type of defect or incident
• sort incidents by supplier, department, defect, product, facility etc.

The COPQ module helps your organisation transform data into knowledge so you can apply coproate wisdom into profitable action.

Contact us for a demonstration of COPQ